1. Introduction

Our privacy policy explains how Happy Mile Club (“we”, “us”, or “our”) collects, uses, stores, shares, and protects the personal information of our customers when you book travel packages, tours, flights, hotels, or other services within India and to destinations outside India.

This policy applies to data collected through our website, mobile app, social media channels, email, phone calls, and offline bookings at our offices or partner locations. 

2. What personal information we collect

We may collect the following types of information from you:

● Identification and contact details:
Full name, email address, phone number, residential address, date of birth, nationality, and gender.

● Travel-related information:
Passport number, visa details, passport expiry date, emergency contact details, destination(s), travel dates, co-passengers’ details, and any special requirements (medical, dietary, accessibility, etc.).

● Payment and transaction data:
Bank account details, credit/debit card number, UPI ID, payment gateway reference numbers, invoices, and booking history.

● Technical and device information:
IP address, device type, browser type, location, cookies, and usage data when you visit our website or app. 

3. How we use your information

We use your personal information for the following purposes:

● To process bookings (domestic and international flights, hotels, sightseeing, visas, insurance, transfers, etc.).

● To communicate with you about your trip, confirmations, changes, cancellations, and customer support.

● To verify identity and comply with legal requirements, including KYC, anti-money-laundering, tourism-board, and immigration rules.

● To improve services, personalise offers, and send marketing communications (only if you have consented).

● To analyse trends and usage to improve our website, app, and travel products. 

4. Sharing of your information

We may share your personal information with the following parties:

● Travel service providers:
Airlines, hotels, tour operators, car-rental agencies, and other third-party suppliers necessary to fulfil your booking, both within India and abroad.

● Payment and financial partners:
Banks, payment gateways, and fraud-prevention services to complete transactions.

● Service providers and vendors:
IT support, cloud hosting, CRM, email-marketing, and customer-support platforms.

● Legal and regulatory authorities:
Courts, government agencies, tourism boards, or law-enforcement bodies when required by law.

We do not sell your personal information to unrelated third parties for their own marketing without your separate consent. 

5. Transfers of data outside India

Because we operate both within India and for international destinations, some of your personal information may be:

● Transferred to and stored in countries where our service providers or partners are located (for example, cloud servers, booking engines, or foreign hotel chains).

● Shared with local agents, visa facilitators, or destination-management companies outside India.

We ensure that:

● Such transfers are done only for legitimate business purposes.

● Where possible, we use contracts or safeguards required under applicable data-protection laws (including Indian and, if relevant, foreign regulations such as GDPR when serving EU customers). 

6. Data retention

We keep your personal information only as long as necessary:

● To fulfil your bookings and related services (including after-trip support).

● To comply with legal and tax obligations (as required by Indian law or foreign regulations).

● After this period, data is securely deleted or anonymised, unless longer retention is required by law. 

7. Your rights and choices

Depending on your jurisdiction, you may have the right to:

● Access, correct, or update your personal information.

● Request deletion of your data, subject to legal and contractual obligations.

● Withdraw consent for marketing communications (un-subscribe or opt-out).

● Lodge a complaint with the relevant data-protection authority in your country or India.

You can exercise these rights by contacting us using the details in Section 9. 

8. Security of your information

We take reasonable technical and organisational measures to protect your data, including:

● Secure payment gateways and encrypted transmission of sensitive information.

● Access controls and password protection for internal systems.

● Regular security reviews and staff training on data-protection practices.

However, no method of transmission or storage over the internet is 100% secure, so we cannot guarantee absolute security. 

9. How to contact us

If you have questions about this privacy policy, want to exercise your rights, or wish to report a concern, please contact:

● Name of Data Protection Officer (if applicable)

● Email: [[office@happymileclub.com](mailto:office@happymileclub.com)]

● Phone: [+ This also will be added]

● Postal address: We will add this 

10. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws.

We will publish the updated version with a revised “Effective / Last Updated” date on our website and app. Continued use of our services after such changes constitutes your acceptance of the updated policy.